To safeguard those living within our care homes, we have a robust governance framework including:
* Clear quality assurance framework including a full suite of operational policies and procedures
* Unannounced and announced inspections from internal and external regulatory teams
* Senior management team unannounced day and night visits to the care home
* Managers dedicated to kindness and quality assurance
* Open door policy to enable complaints, compliments or concerns to be given direct to management
* Annual Resident and relative feedback surveys